Refund Policy

This Refund Policy explains when and how you can get a refund for a digital service purchased directly from PreviaLook Ltd. It forms part of our Terms of Use.

1. Digital services bought from PreviaLook

If you buy a digital service from us (for example, a paid try-on package) and it is faulty, not as described, or was not delivered, you are entitled to a refund. Because our products are digital and delivered immediately, your statutory right to change your mind may end once delivery begins — but a fault or non-delivery is always covered.

2. When you can request a refund

• The service was not delivered to you.
• The service did not work as described or was materially defective.
• You were charged in error or charged more than once.

3. How to request a refund

Email support@previalook.com within 14 days of your purchase with:

• the email address used for the order;
• the order reference or receipt;
• a short description of the problem.

We aim to review every request within 2 business days.

4. How refunds are paid

Approved refunds are returned to your original payment method. Once processed on our side, it typically takes 5–10 business days for your bank or card issuer to show the funds, depending on their schedule.

5. Purchases from third-party retailers

When a try-on links you to a product sold on a retailer's own website, your purchase is with that retailer. Refunds and returns for those items are handled under the retailer's policy, not ours. We're happy to help point you in the right direction — just contact us.

6. Dispute resolution

If you are unhappy with a refund decision, please contact us first at support@previalook.com. We will work with you in good faith to resolve the matter.

This policy does not affect your statutory rights.